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Frequently Asked Questions
General Questions
Q: What are your office hours?
A: Our office hours are 9am to 5pm, Monday to Friday, calls outwith these hours will divert to voicemail.
Q: Do I need to pay a deposit?
A: A deposit is required to confirm a booking. The deposit amount is 15% of the total booking value.
Q: When do I need to pay the balance?
A: The date for payment of the balance varies from apartment to apartment ranging from 4 to 8 weeks prior to the start date of the booking. The balance payment amount and period will be specified in the booking form and / or the confirmation email.
Q: Do you have Terms & Conditions?
A: Terms & Conditions are provided prior to booking along with the booking form or are available to read while making an online booking.
Q: Where can we collect the keys for the apartment?
A: You will have three options during the online booking process, 1.key collection from our office 12am to 5pm (Free), 2.Key collection outwith office hours -£10 and 3.Meet with Guest Liaison at apartment - £30.
The booking confirmation e-mail will contain address and contact detail for the above options.
Q: What time can we arrive at the apartment?
A: The standard arrival time is between 14 00 hours and 17 00 hours and we do our best to accommodate arrival times outwith this period. Confirmation of an earlier arrival time is dependant on whether guests are departing on the same day. Confirmation of an earlier arrival time can be confirmed 24 hours prior to arrival at the earliest.
There are left luggage facilities at the Waverley Train Station (cost approx £7.50) per day and at St Andrew's Square Bus Station (cost approx £5 per day) which are both central locations.
Q: What if I get there and I don't like the accommodations?
A: We do everything possible to make sure you are choosing the property which is right for you. Make sure you give us as many details about your requirements as possible before you book.
Clients who book a budget apartment cannot realistically expect deluxe apartment services.
However, if you arrive at your accommodations and find that the apartment is not as it was represented (for example, it is a One bedroom and not the Two-Bedroom you reserved, or it lacks heating or any other promised service, call the Guet Liaison and they will do all possible to get you moved to another apartment or have the problem remedied immediately. If this does not yield satisfactory results, call The Edinburgh Apartment directly. Please remember that we cannot do anything unless we know about the problem. Clients who complete a stay at an apartment that lacked necessary services without notifying management cannot expect a refund after the fact-especially since we most likely could have fixed the problem early in the clients' stay.
Q: What time do we need to check out?
A: The check out time is by 11am. If you would prefer a later check out we will do our best to accommodate your request. Confirmation of a later check out time is dependant on whether guests are arriving on the same day. Confirmation of a later check out time can be confirmed 24 hours prior to arrival at the earliest.
Q: Is Parking Available?
A: Private parking is available at the many of the apartments, where private parking is available this is mentioned under an apartment entry. The detailed search function has a parking category which will list all apartments with parking for the dates you require accommodation. Where apartments do not have private parking the apartment information will specify the nearest paid on street parking and the nearest NCP car park. Where private parking is available there is an additional charge.
The Edinburgh Apartment cannot accept responsibility for any loss or damage to your vehicle or belongings however this may be caused.
Q: Where can we store our luggage if we arrive early or have a later train/flight on departure?
A: There are left luggage facilities at the Waverley Train Station (cost approx £7.50) per day and at St Andrew's Square Bus Station (cost approx £5 per day) which are both central locations.
Q: Is internet access available?
A: Most of the apartments are equipped for wireless Broadband internet connection, which is compatible with most laptops. The detailed search function has a "Wi-Fi Broadband" category which will list all apartments with internet access for the dates you require accommodation.
Q: Do we pay extra for children?
A: There is no charge for children who are 3 years old and under when sleeping in a travel cot. We can provide inflatable beds for older children where there is a nominal additional charge which will be mentioned in the rates section for the apartment.
Q: Bed linen & towels
A: Bed linen and towels are provided in all apartments
